Terms and Conditions
1.0 About us
1.1 The company is Forme Labs Ltd. References to "we", "us" or "our" are references to Forme Labs Ltd. We are a company registered in England and Wales, whose registered number is 8514055 and our registered address is Kenward House, High Street, Hartley Wintney, Hampshire, RG27 8NY, United Kingdom. Our VAT registration number is 164 8337 87.
1.2 Should you have any questions about these Terms of Sale or wish to contact us for any reason whatsoever, please use the registered address or the email contact details set out below:
2.0 Product descriptions
2.1 We attempt to be as accurate as possible when describing our products on the Website; however, to the extent permitted by applicable law, we reserve right to make minor modifications to the product to enhance or improve its efficacy.
2.2 You acknowledge that, as between you and us, we own all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to the Products.
2.3 You also acknowledge that you are only permitted to use the Products for your own domestic purposes and that you are not permitted to copy or use the Products, for any other purposes.
3.0 How to order Products
3.1 When you have found a Product on the Website that you would like to buy, please click on the button labelled "buy now". This will add your Product to a virtual "shopping basket". You can then proceed to pay for the Products in your virtual shopping basket by clicking on the button labelled "proceed to checkout". Alternatively, you can continue browsing the Website and add additional Products to your virtual shopping basket.
3.2 You can see what Products are in your virtual shopping basket at any time by clicking on the link in the top right hand corner of the webpage labelled "basket". If you wish to remove a Product from your virtual shopping bag, simply click on the button labelled “remove” next to the relevant Product. You can pay for the Products in your virtual shopping bag at any time by clicking the button labelled “proceed to checkout”.
3.4 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order represents an offer to us to purchase that Product, which we may choose to accept or refuse, it does not represent a legally binding contract.
3.5 Whilst we will do our best to fulfil your order (once it is accepted), we cannot guarantee to do so (for example, where we are out of stock or where your card issuer refuses to authorise your payment).
3.6 The Contract will be concluded in English.
4.0 Price and Payment
4.1 The price of the Products will be as quoted on our site from time to time except in cases of obvious error.
4.2 All Products will remain our property until we have received payment in full for those Products (including delivery charges).
4.3 All card payments are subject to authorisation by your card issuer. If your payment is not authorised (at any time) we will cancel your order and notify you in writing (which may include e-mail) that we have done so.
4.4 If we cannot supply you with the Products that you have ordered, we will cancel your order and inform you of this as soon as reasonably possible. We will give you a full refund where you have already paid for the Products.
5.0 Delivery of the Products
5.1 Your order will be fulfilled within 3 business days of us receiving the order.
5.2 Delivery will be to the address specified in your order. If no one is available at the address at the time of delivery, the Products will be retained by the delivery company for a reasonable period of time and then returned to us. If Products are returned to us by the delivery company, we will issue you with a refund for the Products but reserve the right to retain any costs incurred in arranging for the delivery and return of the Product.
5.3 All risk in the Products you order (including risk of loss and/or damage to the Products) shall pass to you when they are delivered to the delivery address specified in your order.
5.4 We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by a third party or circumstances beyond our control.
6.0 Returns Policy
6.1 We operate a "no questions asked" returns policy provided that you return the Products to us within 14 days beginning on the day after you receive the Products.
6.2 To return your Products please contact our customer care team to receive the necessary return authorisation code and arrange for return of the Products to Forme Labs Return Team, Orchard House, Black Pond Lane, Farnham, Surrey GU10 3NW. The return of any Products will be at our cost.
6.3 If you return the Products as set out above, we will process the refund within 30 days of our receipt of the returned Products.
6.4 If the Products have been incorrectly supplied then we will, at your option, either provide a replacement or you may cancel your order for a full refund.
6.5 Any refunds given by us will be made to the debit/credit card account provided when you placed your order.
6.6 All items purchased through other retailers must be returned to the relevant retailer from which the product was purchased in accordance with their return policy.
6.7 Please note that the above right to return the Products is in addition to your right to cancel the purchase of any Products in accordance with the Consumer Protection Regulations 2000.
We warrant to you that any Product purchased from us through our site will, on delivery conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
8.0 Our liability to you
8.3 Nothing in these Terms shall limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979; or
(d) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
9.0 Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
10.0 Other important terms
10.1 We may update or amend these Terms of Sale from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website.
10.2 You will be subject to the Terms of Sale in force at the time that you order Products from us, unless any change to these Terms of Sale is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to these Terms of Sale before we send you the Delivery Confirmation (in which case we have the right to assume that you have accepted the change to Terms of Sale, unless you notify us to the contrary within seven working days of receipt by you of the Products).
10.3 Only you and we shall be entitled to enforce these Terms of Sale. No third party shall be entitled to enforce any of these Terms of Sale, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
10.4 These Terms of Sale and any Contracts for the purchase of Products concluded through the Website are governed by English law.