Returns and Shipping
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ORDERING AND DELIVERY 

 

What do I do if I have not received my products within 7 working days?       

 

If you have not received your Stratum C products after 7 days, there may have been a problem with postage. We recommend that you check at your local sorting office. If it is not at a sorting office, please contact us immediately and we will aim to resolve this matter as quickly as possible. 

 

How do I track my order?      

 

We dispatch your order within 3 working days and when your parcel is delivered, it may require a signature. If you wish to find out where your package is at all times, please contact us and we can provide this information as requested.     

 

Do you have a money back guarantee?     

 

Yes, if you are not completely happy with your Stratum C products, within 7 days of receiving them we will issue a full refund. Please see our Terms and Conditions.


For any questions regarding the ordering process, deliveries, or if you would like to return an item, please contact us


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