Returns and Shipping
iStock_000006779281Small books



What do I do if I have not received my products within 7 working days?       


If you have not received your Stratum C products after 7 days, there may have been a problem with postage. We recommend that you check at your local sorting office. If it is not at a sorting office, please contact us immediately and we will aim to resolve this matter as quickly as possible. 


How do I track my order?      


We dispatch your order within 3 working days and when your parcel is delivered, it may require a signature. If you wish to find out where your package is at all times, please contact us and we can provide this information as requested.     


Do you have a money back guarantee?     


Yes, if you are not completely happy with your Stratum C products, within 7 days of receiving them we will issue a full refund. Please see our Terms and Conditions.

For any questions regarding the ordering process, deliveries, or if you would like to return an item, please contact us

Back to FAQ's>>